Refund policy

Returns:
We do not accept returns once an order has been delivered. Please ensure you review your order carefully before completing the purchase.

Exchanges:
We offer exchanges for products that are defective, damaged, or incorrect upon delivery.

  • To request an exchange, contact us within [ 24 Hours ] of receiving your order.

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.

  • Shipping costs for sending the product back will be borne by the customer unless the exchange is due to our error.

Refunds:
We do not provide refunds for any purchases. If you are eligible for an exchange, we will replace the product or offer store credit where applicable.

Contact Us:
For any exchange-related inquiries, reach out to us at  info@maatisu.com with your order number and a description of the issue.